DevOps and ITIL Blood Brothers
iCore are leading experts in providing complete ITSM Solutions which enable business strategies through the provision of effective policies, processes and technology which deliver successful, cost...
View ArticleITSM Solutions Masterclass: DevOps and Continual Deployment Are you ready?
Date: Thursday 26th March 2015 Time: Registration & coffee at 0830 for 0900 start – 1230 followed by lunch Location: 68 Lombard Street, London, EC3V 9LJ (please note new address) The Scope...
View ArticleThe Knowledge Jigsaw Using Social Networks to Piece it Together
iCore are leading experts in providing complete ITSM solutions which enable business strategies through the provision of effective policies, processes and technology which deliver successful, cost...
View ArticleSAP ever had a difficult Implementation?
iCore are leading experts in providing complete ITSM Solutions which enable business strategies through the provision of effective policies, processes and technology which deliver successful, cost...
View ArticleDoes ITIL cut it in the DevOps World?
As technology and speed of delivery requirements have advanced at pace there is now not only the need to get new and enhanced applications into live operation in shorter timescales, but due to business...
View ArticleDesigning for Service Excellence
One of the world’s most prestigious automotive companies had entered into a new SIAM (Service Integration and Management) deal with a major offshore outsourcing company. The contract shifted all of the...
View ArticleITSM for SaaS
iCore are leading experts in providing complete ITSM solutions which enable business strategies through the provision of effective policies, processes and technology which deliver successful, cost...
View ArticleThe What, Where And Why Of Innovation
iCore are leading experts in providing complete ITSM Solutions which enable business strategies through the provision of effective policies, processes and technology which deliver successful, cost...
View ArticleAn Amicable Separation?
iCore are leading experts in providing complete ITSM solutions which enable business strategies through the provision of effective policies, processes and technology which deliver successful, cost...
View ArticleBack To Basics Service Catalogue Benefits
iCore are leading experts in providing complete ITSM solutions which enable business strategies through the provision of effective policies, processes and technology which deliver successful, cost...
View ArticleChange Management 5 Things You Always Forget
iCore are leading experts in providing complete ITSM solutions which enable business strategies through the provision of effective policies, processes and technology which deliver successful, cost...
View ArticleService Transition Living on the Edge
iCore are leading experts in providing complete ITSM solutions which enable business strategies through the provision of effective policies, processes and technology which deliver successful, cost...
View ArticleGuidance On IT Service Management Tools Selection And Common Pitfalls
Black or Red? Don't make the decision on which tools to use as a game of roulette, when in reality we all want to pick Green!Many organisations face this decision when selecting a new IT Service...
View ArticleIT Service Management for the Cloud
A number of commentators have been quick to seize upon the idea that the widespread uptake of Cloud Computing in the business world signals the death knell of IT Service Management and, in particular,...
View ArticleService Integration & Management (SIaM) Implementation Considerations
Service Integration and Management (SIAM) has emerged in the last few years as a new discipline in IT Service Management. A large number of people working in vendor management are now promoting their...
View ArticleThe Missing Link: Using customer experience (customer experience) To Bridge...
Today's IT users are increasingly demanding. They not only want high quality and reliable systems and services, but also expect exceptional customer experience. From the IT user's point of view,...
View ArticleIT Service Metrics: Measure What Counts and Manage What Matters
It is drummed into managers that if you can't measure it, you can't manage it; which in business is correct; but there are some things where measurement is less tangible and somewhat subjective, e.g....
View ArticleDriving Customer Satisfaction From Supplier Consolidation And Management
The inside track on driving customer satisfaction by consolidating and managing suppliers. Businesses everywhere proclaim themselves as Customer focused and publish statements in their corporate...
View ArticleWhen Good Customer Service Is Not Enough
In today's world, we all expect a good customer service experience in everything we buy. If we do not get this, we are likely to go elsewhere next time. If customers do so in droves, the organisation...
View Article
